This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Scanning assets in Smart IT using mobile devices

Remedy with Smart IT provides the capability of scanning asset bar codes or QR codes using your mobile devices, to view and then use that asset record to complete multiple processes in Smart IT, and providing appropriate error messages if the asset code is not found. It also provides the capability to scan multiple asset codes and perform actions like receiving the assets.

Asset users with Receiving User permissions can scan items using their mobile devices and view details, edit the details if they have Asset Management permissions, and receive them.


Users without Receiving User permissions can only scan a single asset at a time, and must trigger the barcode scan from the global search menu to scan assets.

You can perform the following tasks after scanning an asset:

How administrators configure the codes

Bar code or QR code values must be encoded with a value from one of the following BMC Asset Management fields for Smart IT to match it to the asset record:

  • Asset Name (200000020)
  • Serial Number (200000001)
  • Tag Number (260100004)
  • Asset ID (210000000)

The field ID is indicated in parenthesis.

Supported formats

The following formats are supported on the Apple iOS and Google Android platforms:


Bar code

QR code

Google Android platform
(uses zbar library for bar code)

  • EAN-13/UPC-A
  • UPC-E
  • EAN-8
  • Code 128
  • Code 39
  • Interleaved 2 of 5

Apple iOS platform
(uses native framework: AVFoundation)

  • UPC-E
  • Code 39
  • Code 39 mod 43
  • EAN-13 (including UPC-A)
  • EAN-8
  • Code 93
  • Code 128
  • PDF417
  • Aztec
  • QR
  • DataMatrix
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