This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Required ports

This page lists the port numbers and associated network traffic that are used by the Smart IT application. The ports must be open to enable communication through the firewall for the applications to operate successfully. If port numbers have been changed from the default values then modify the firewall configuration to match.

Smart IT network ports to enable

For the Smart IT server and client applications, you must verify that the following ports are open and enable communication through the firewall:

Apple notification

TCP port 2195 outbound from Smart IT Server to Apple Push Notification Service at

TCP port 5223 outbound from iOS devices to

TCP port 443 outbound from iOS devices to, as a fallback over WiFi when devices cannot communicate over port 5223

Apple push notifications
Google notification

HTTPS ports 5228, 5229, and 5230 inbound from the Google Cloud Messaging (GCM) at * to Android devices


HTTPS port 443 outbound from the BMC Digital Workplace and Smart IT server to *

Android GCM HTTP connection server

Google IP addresses ranges

Universal client and Admin consoleHTTP port 9000Not applicable
Social portHTTP port 9001Not applicable
(Smart IT only) Chat serverHTTP port 7070Not applicable
Openfire Admin consoleHTTP port 9090Installing Chat on a remote server 

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