This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy with Smart IT 18.05, including new features, urgent issues, documentation updates, and fixes or patches.

Note

This section only includes information about changes since the most recent release of Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.4, review the release notes for versions 1.4, 1.5,1.6 and 2.0.

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Related topics

Known and corrected issues

Installing Remedy with Smart IT

Support information

Related products

BMC Remedy IT Service Management Suite 18.05

Date

Title

Summary

September 20, 201818.05.005: Patch 5 for version 18.05

Defect fixes and other corrected issues for Smart IT. It is a cumulative patch and contains fixes from earlier patches.

Information

You must follow the below mentioned sequence while downloading and applying the deployment packages of the patch from the EPD:

  1. Apply BMC Remedy AR System 18.05.005: Patch 5 for version 18.05. 

  2. Apply BMC Remedy IT Service Management 18.05.005: Patch 5 for version 18.05.

  3. Apply BMC Remedy Service Request Management 18.05.005: Patch 5 for version 18.05. 

  4. Apply BMC Remedy Service Level Management 18.05.005: Patch 5 for version 18.05.

  5. Apply 18.05.005: Patch 5 for Smart IT 18.05.


August 29, 201818.05.004: Patch 4 for version 18.05

Defect fixes and other corrected issues for Smart IT 18.05 GA release.

Note

A more recent patch, 18.05.005: Patch 5 for version 18.05 is released.


July 31, 201818.05.003: Patch 3 for version 18.05

Defect fixes and other corrected issues for Smart IT Controlled Availability release.

July 4, 201818.05.002: Patch 2 for version 18.05
June 18, 201818.05.001: Patch 1 for version 18.05

June 18, 2018

18.05 enhancements


Enhancements available in version 18.05 of Remedy with Smart IT (Smart IT) are:

  • Remedy with Smart IT installer is now separated from BMC Digital Workplace installer

  • No separate UX Patch installer for Smart IT
  • MongoDB is no longer required to support Smart IT social features
  • Agents now can see a customer's BMC Digital Workplace service catalog requests in Smart IT
  • Enhanced screen configuration capability for Work Order and Task tickets

  • Enhanced provider action

  • Introduced single edit mode in Work Order and Task ticket screens

  • Enhanced to copy field information from Knowledge Article while resolving Incidents

  • New license release timeout configuration

  • Additional configuration parameters in the Centralized Configuration (CCS)

  • Enhanced widgets

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