This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Preparing for installation of Smart IT


Complete the following tasks: 

TaskActionAdditional information
1Smart IT installation worksheetBefore you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
2Downloading the Smart IT installation filesThis topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.
3Install 64-bit Java Runtime Environment (JRE) 8.Install on all the servers where you will install Remedy with Smart IT (Smart IT). Set the Java Home path.
4Install Remedy ITSM 18.05Before you install Remedy with Smart IT, you must install Remedy ITSM version 18.05.
5

Apply the BMC Remedy AR System 18.05.002 Patch (Patch 2 for version 18.05).

Before you install Remedy with Smart IT, you must apply the AR System 18.05.002 Patch. For more information, see 18.05.002: Patch 2 for version 18.05.
6

Apply the BMC Remedy IT Service Management 18.05.002 Patch (Patch 2 for version 18.05).

Before you install Remedy with Smart IT, you must apply the ITSM 18.05.002 Patch. For more information, see 18.05.002: Patch 2 for version 18.05.
7 Creating the database

(Optional) Remedy with Smart IT (Smart IT) installer creates the database automatically. However, if you have database access restrictions and cannot allow the Smart IT installer to create a database, a DBA can create a pre-existing database.

8(Linux) Requirements for a non-root user to run the installerIf a non-root user will run the installer in a Linux environment, a system administrator must set the needed permissions.
9(Linux) Installing the package to launch UI installer on LinuxOn a Linux environment, to invoke the UI installer for installing Smart IT, you must download a package containing Xorg libraries.
10(Optional) Deploying Openfire chat cluster in Smart ITOpenfire chat is used only by Smart IT. If your organization uses the Chat feature extensively, you can run Chat (Openfire) on a remote server to improve performance.

 


Where to go from here

Performing the Smart IT installation

Was this page helpful? Yes No Submitting... Thank you

Comments