Preparing for installation of Smart IT
Complete the following tasks:
|1||Smart IT installation worksheet||Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.|
|2||Downloading the Smart IT installation files||This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.|
|3||Install 64-bit Java Runtime Environment (JRE) 8.||Install on all the servers where you will install Remedy with Smart IT (Smart IT). Set the Java Home path.|
|4||Install Remedy ITSM 18.05||Before you install Remedy with Smart IT, you must install Remedy ITSM version 18.05.|
Apply the BMC Remedy AR System 18.05.002 Patch (Patch 2 for version 18.05).
|Before you install Remedy with Smart IT, you must apply the AR System 18.05.002 Patch. For more information, see 18.05.002: Patch 2 for version 18.05.|
Apply the BMC Remedy IT Service Management 18.05.002 Patch (Patch 2 for version 18.05).
|Before you install Remedy with Smart IT, you must apply the ITSM 18.05.002 Patch. For more information, see 18.05.002: Patch 2 for version 18.05.|
|7||Creating the database|
(Optional) Remedy with Smart IT (Smart IT) installer creates the database automatically. However, if you have database access restrictions and cannot allow the Smart IT installer to create a database, a DBA can create a pre-existing database.
|8||(Linux) Requirements for a non-root user to run the installer||If a non-root user will run the installer in a Linux environment, a system administrator must set the needed permissions.|
|9||(Linux) Installing the package to launch UI installer on Linux||On a Linux environment, to invoke the UI installer for installing Smart IT, you must download a package containing Xorg libraries.|
|10||(Optional) Deploying Openfire chat cluster in Smart IT||Openfire chat is used only by Smart IT. If your organization uses the Chat feature extensively, you can run Chat (Openfire) on a remote server to improve performance.|