This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Default mandatory fields in Smart IT

This topic provides a list of common out-of-the-box fields that are mandatory in Smart IT, but are not necessarily mandatory in BMC Remedy IT Service Management (BMC Remedy ITSM). The list is not exhaustive, and your environment might contain customizations that cause your fields and their properties to differ from the information shown. These information are required while adding fields to your views and configuring screens in Smart IT.

Note

  • Some fields are mandatory in both BMC Remedy ITSM and Smart IT.
  • Smart IT displays a field as mandatory if it is required in BMC Remedy ITSM, or if you have created an overlay of the field and made its entry mode as Required.
  • Smart IT does not support fields that are made mandatory by using active links.
  • It is recommended that you not make a field mandatory by marking it as Required, if the field is not mandatory under certain conditions. For example, the Scheduled Start Date and Scheduled End Date fields on change requests are not mandatory for Latent changes.


Data sourceMandatory fields in Smart ITForm nameField IDMandatory in BMC Remedy ITSM?
ChangesummaryCHG:Infrastructure Change






1000000000Yes
timing1000000568
impact1000000163
urgency1000000162
status7
riskLevel1000000180No
company1000000001Yes
timingReason1000003216No
IncidentsummaryHPD:Help Desk









1000000000Yes
customerLoginId304309540No
status7Yes
impact1000000163
urgency1000000162
priority1000000164
siteId1000000074No
company1000000082
phoneNumber1000000056Yes
contactPhoneNumber1000005785No
internetEmail1000000048
OutagetypeAST:CI Unavailability








1000000474Yes
status1000001546
desc1000000000
scheduledStartDate1000000350No
scheduledEndDate1000000362
actualStartDate1000000348
PersonfirstName1000000019Yes
lastName1000000018
phone1000000056
site1000000074No
TaskdescTMS:Task



8Yes
summary10007000
taskType10001980
status7
priority10007122No
WorkorderdescWOI:WorkOrder1000000151
summary1000000000Yes
workOrderType1000000181
customerLoginId302998300No
status7Yes
customerPhone1000003306No
locationSite260000001
contactPhone1000000056
customerInternetEmail1000003302
customerFullName301395300
Problem

Problem Title

PBM:Problem Investigation

1000000000

Yes

Impact1000000163
Urgency1000000162
Company1000000001No
Problem Status7Yes
Investigation Driver1000000798
Release

Summary

RMS:Release

1000000000

Impact1000000163
Urgency1000000162
Business Justification301133400
Milestone303538900
Status303502600


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