Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.
Release notes and notices
updated 20 Jul

Learn what’s new or changed for Remedy with Smart IT 18.05, including new features, urgent issues, documentation updates, and fixes or patches.

Note

This section only includes information about changes since the most recent release of Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.4, review the release notes for versions 1.4, 1.5,1.6 and 2.0.

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To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Installing Remedy with Smart IT

Support information

Related products

BMC Remedy IT Service Management Suite 18.05

Date

Title

Summary

July 4, 2018 18.05.002: Patch 2 for version 18.05

Defect fixes and other corrected issues.

Important

You must follow the below mentioned sequence before you install or upgrade to Remedy with Smart IT 18.05:

  1. Upgrade to BMC Remedy IT Service Management 18.05.
  2. Apply BMC Remedy AR System 18.05.002 (Patch 2 for version 18.05).
  3. Apply BMC Remedy IT Service Management 18.05.002 (Patch 2 for version 18.05).
  4. Perform a fresh install or upgrade to Remedy with Smart IT 18.05.


June 18, 2018 18.05.001: Patch 1 for version 18.05

Defect fixes and other corrected issues.

Note

A more recent patch, 18.05.002: Patch 2 for version 18.05 is released and it is a cumulative patch. Please ignore 18.05.001: Patch 1 for version 18.05 and directly apply 18.05.002: Patch 2 for version 18.05.

June 18, 2018

18.05 enhancements


Enhancements available in version 18.05 of Remedy with Smart IT (Smart IT) are:

  • Remedy with Smart IT installer is now separated from BMC Digital Workplace installer

  • No separate UX Patch installer for Smart IT
  • MongoDB is no longer required to support Smart IT social features
  • Agents now can see a customer's BMC Digital Workplace service catalog requests in Smart IT
  • Enhanced screen configuration capability for Work Order and Task tickets

  • Enhanced provider action

  • Introduced single edit mode in Work Order and Task ticket screens

  • Enhanced to copy field information from Knowledge Article while resolving Incidents

  • New license release timeout configuration

  • Additional configuration parameters in the Centralized Configuration (CCS)

  • Enhanced widgets



Getting started

 

Quick Start > PDFs >

Planning

 

Concepts, architecture, deployment, planning, and system requirements.

Installing

 

Information about installing the product and migrating product data.

Upgrading

 

Upgrade process, migration, and configuration.

Troubleshooting

 

Issues resolution, error messages, logs, and contacting Support.

Using

 

Interface descriptions, using the product.

Administering

 

Security, system administration, maintenance.

Integrating

 

Integrations with other products.
Troubleshooting

This section provides information about troubleshooting this release. It contains the following topics:

Tip

For information about known issues, see Known and corrected issues.

 

FAQs and additional resources

 

This topic provides information that supplements the Remedy with Smart IT documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about Remedy with Smart IT.

 

  Is Smart IT the same as MyIT?

You can find the answer to this question and a general overview of Smart IT in Getting started.

  How do I create a basic incident or work order in Smart IT?
  How do I create a knowledge article in Smart IT?
  How do I find a list of tickets or knowledge articles assigned to me or my team in Smart IT?
  Where can I find documentation for Smart IT in PDF format?

The PDF for the latest Smart IT version is located here. The online documentation is updated regularly, while the PDF contains a snapshot of the content at a particular point in time.

  I’d like a PDF of just selected information. How can I get that?

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the Remedy with Smart IT documentation that you might find helpful:

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