Remedy with Smart IT 18.05
Learn what’s new or changed for Remedy with Smart IT 18.05, including new features, urgent issues, documentation updates, and fixes or patches.
Note
This section only includes information about changes since the most recent release of Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.4, review the release notes for versions 1.4, 1.5,1.6 and 2.0.
Tip
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Date | Title | Summary |
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September 30, 2019 | Critical Remote Code Execution vulnerability in Remedy with Smart IT | Flash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT. |
September 20, 2018 | 18.05.005: Patch 5 for version 18.05 | Defect fixes and other corrected issues for Smart IT. It is a cumulative patch and contains fixes from earlier patches. Information You must follow the below mentioned sequence while downloading and applying the deployment packages of the patch from the EPD:
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August 29, 2018 | 18.05.004: Patch 4 for version 18.05 | Defect fixes and other corrected issues for Smart IT 18.05 GA release. Note A more recent patch, 18.05.005: Patch 5 for version 18.05 is released. |
July 31, 2018 | 18.05.003: Patch 3 for version 18.05 | Defect fixes and other corrected issues for Smart IT Controlled Availability release. |
July 4, 2018 | 18.05.002: Patch 2 for version 18.05 | |
June 18, 2018 | 18.05.001: Patch 1 for version 18.05 | |
June 18, 2018 | 18.05 enhancements | Enhancements available in version 18.05 of Remedy with Smart IT (Smart IT) are:
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As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration. | As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management. | |
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements. |
Videos
Videos are available in the following areas:
Getting started videos
The following topics in the Getting started section contain videos that supplement or replace the text-based documentation:
Using videos
The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:
Administration videos
The following topics in the Administering section contain videos that supplement or replace the text-based documentation:
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about Remedy with Smart IT.
Additional resources from BMC
The following BMC sites provide information outside of the Remedy with Smart IT documentation that you might find helpful:
- BMC Communities, BMC Remedy ITSM community (includes Smart IT)
- BMC Remedy Smart IT Support page, BMC Remedy Smart IT Support
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Remedy ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
- BMC Knowledge Articles
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