Getting started
Remedy with Smart IT (Smart IT) provides the next-generation user experience for BMC Remedy IT Service Management (BMC Remedy ITSM). Basic BMC Remedy ITSM processes, such as creating tickets, viewing related items such as tickets, assets, or knowledge articles, and updating profile information are now easier and quicker. The Smart IT user interface reduces the steps involved in performing these tasks. It provides an intuitive, social, and mobile service desk experience that enables a more knowledgeable and collaborative workforce organized around IT roles, not modules.
Smart IT enables you to:
- Experience an elegant, friction-free UI that is designed for specific BMC Remedy ITSM roles
- Access all relevant information in a single window, including a 360-degree view of your customer, service history, and related incidents
- Experience anytime, anywhere access to complete ITSM functionality from the field (mobile-first design)
- Share knowledge and collaborate in real time with crowd-sourcing
Read the following content to get started with Smart IT:
| Section | Description |
|---|---|
| Orientation | Overview of product and documentation |
Learning about Asset Management Learning about Change Management Learning about Incident Management Learning about Knowledge Management | Learning modules about key areas, and how to work in those areas in Smart IT |
| Key concepts | Product architecture and other key concepts |
Comments
Where can i find information regarding How Reopen functionality works?
Hello Emilio Vargas,
As communicated with you earlier, Changing ticket status in Smart IT topic contains the Reopen button information.
Regards,
Nilay
Why isn't there a section on Getting started with Incident Management?
Hello Melanie,
Thank you for your comment.
We are working on it and in the future releases, the Getting Started section will be enhanced.
Regards,
Dhanya Menon
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