This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Enabling maps in Smart IT

The desktop universal client, Admin console, and Android mobile client will not show location maps until an administrator enables a maps license. To display location maps on these interfaces, you must follow the procedures in this topic. Location maps are required to access floor maps.

Related topics

Enabling a maps license (BMC Digital Workplace Advanced)

Centralized configuration


The following images illustrate an example in which a map is not shown if a maps license is not enabled.

Contact area with map block shown

Contact area with map block hidden

Options for obtaining a Google Maps license

You must obtain a license from Google. Contact Google directly to arrange an API licensing option based on your expected usage. You can do any of the following:
  • Generate your own license key on the Google Developer's Console. 
    From this console, you can also add more host URLs as needed.
  • Register with Google for either a production or a non-production license key. You can use a non-production license key for testing, development, and training.
  • Use a cryptographic signing key to generate unique signatures for your web service requests. See Digital signatures in the Google documentation.

For information about obtaining a license, see Obtaining an API key in the Google documentation.

Smart IT shares the same Google Maps API license. Register the server location (country) and host URL of both applications under the same account. Then enable the license in the appropriate server configuration files.

To enable the Google Maps license

  1. Obtain a license key as explained in the Options for obtaining a Google Maps license section. 
    The license key is also referred to as a Client ID.

  2. From the BMC Administration Console (http://server:port/smartit/admin), select Configuration > Map API.

  3. Enter the following information, and then click Save:

    FieldDescriptionValue in production environmentValue in a non-production environment
    Google Maps API KeyEnter the API key.Leave blank.

    API key that you received from Google.

    Google Maps API Client IDEnter the license key.License key that you received from Google.Leave blank.
    Google Maps API Encryption Key(Optional) Your welcome letter from Google includes a cryptographic signing key, which you can use to generate unique signatures for your web service requests.Cryptographic signing key that you received from Google.Cryptographic signing key that you received from Google.
  4. Restart the Apache Tomcat service.

Google Maps License information

Was this page helpful? Yes No Submitting... Thank you