This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Downloading the Smart IT installation files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.

Before you begin

This topic is part of the Preparing for installation of Smart IT process. The previous step in this process is to complete the Smart IT installation worksheet.

Latest hotfix (Support ID required)

Smart IT: Knowledge Article number 000370217 Open link

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:

  • The latest release, service pack, or patch (if available). For service packs and patches, the Smart IT installer will install or upgrade the full product. 
  • Any hotfixes that are available for known issues.

If you sign up for  Proactive Notification Open link , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.  

Installation files

The following table provide links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

To download the files for Remedy with Smart IT 18.05, use the following links:

Product or componentEPD linkFile namePlatform
Remedy with Smart IT Version 18.05

BMC Electronic Product Download site Open link

All platforms

Patch 5 for Remedy with Smart IT Version 18.05 and pre-requisite Remedy patches:

BMC Remedy AR System 18.05.005: Patch 5 for version 18.05

BMC Electronic Product Download site Open link
BMC Remedy IT Service Management 18.05.005: Patch 5 for version 18.05

BMC Electronic Product Download site Open link
BMC Remedy Service Request Management 18.05.005: Patch 5 for version 18.05

BMC Electronic Product Download site Open link
BMC Remedy Service Level Management 18.05.005: Patch 5 for version 18.05

BMC Electronic Product Download site Open link
18.05.005: Patch 5 for Smart IT 18.05

BMC Electronic Product Download site Open link

To download the patch from the EPD site

  1. Create a directory in which to place the downloaded files.


    On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Login to the  BMC Electronic Product Download site Open link .

  3. At the login prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.

  6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.

  7. Select a product from the list of available products. For example, Remedy with Smart IT.
  8. Select the required version number from the Version field, the required platform from the Platform field, and click Go.
    1. Products—Displays the product files and service pack files available for download.
    2. Patches—Displays the patch files available for download.
    3. License Information—Displays the files related to licenses.
    4. Documentation—Displays the Online Technical Documentation Portal links and the offline zip files of the documentation available for download.
  9. Select the check boxes next to the installation files, documentation, and (if available) associated prerequisites and technical bulletins, that you need to download. For example, Remedy with Smart IT to show the available versions.
  10. Click Download (FTP) or Download Manager
    1. Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    2. Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

To verify the files

Locate the files you downloaded and verify the following MD5 checksum results before installation:

  • md5sum.txt
  • sha256sum.txt


You can use any MD5 checksum tool to verify the checksum results.

Where to go from here

Verifying remaining steps in Preparing for installation of Smart IT

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  1. Peter Lundqvist

    I am a bit confused, the patches mentioned under Installation files do not seem to be available in the EPD under version 18.05. Is this maybe a translation issue from earlier versions?

    Sep 06, 2018 08:05
    1. Peter Lundqvist

      By translation I mean conversion from earlier version.

      Sep 06, 2018 08:07
    1. Ravi Dubey

      Peter, I checked in EPD and see these these patches in 1805. Could you open it on another browser and if these files are still unavailable for you, open a Support Case for additional help.

      Sep 06, 2018 08:51
      1. Peter Lundqvist

        OK, I see it now. I was looking for the patches manually by visiting the EPD, not using the direct link.

        Sep 06, 2018 09:46
        1. Nilay Agambagis

          Hello Peter,

          Thanks for your comments. I hope your issues are resolved now.


          Nilay Agambagis

          Sep 07, 2018 12:05
      1. Nilay Agambagis

        Hello Ravi,

        Thanks for your communication.


        Nilay Agambagis

        Sep 07, 2018 12:04
  2. Peter Adams

    Peter, when you log into EPD, then click on Product Patches in the menu and then search for "Remedy with Smart IT", you should see the patches for the 18.05 version of Smart IT. Please note that the patches for Remedy AR System, ITSM applications (incl. SRM, SLM) are also in the Smart IT 18.05 folder, because the patches to these other components are only required, when using Smart IT.

    Sep 06, 2018 09:37
    1. Nilay Agambagis

      Hello Peter,

      Thanks for your comment. We have already documented the steps that you have mentioned. Also our users can access the direct link given under the 'EPD Link' column in this topic to open the Smart IT 18.05 files and the relevant patches from EPD.


      Nilay Agambagis


      Sep 07, 2018 12:04