This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Creating and managing change requests

This section describes how users in your organization can use Smart IT to create change requests and manage them throughout their lifecycle.

Read the following topics to learn more about change requests:

Remedy with Smart IT is integrated with BMC Change Management to provide a planning, scheduling, implementing, change-tracking interface that is simple to learn and use, mobile, and collaborative. This section describes how users in your organization can use Smart IT to create change requests and manage them throughout their lifecycle.

For more information, see Smart IT roles and permissions.

Related topics

Overview of information displayed on a ticket in Smart IT

Related request types for BMC Change Management and Release Management (BMC Change Management documentation)

Working with reports (BMC Change Management documentation)

Copying change requests  (BMC Change Management documentation)

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