Creating and managing change requests

This section describes how users in your organization can use Smart IT to create change requests and manage them throughout their lifecycle.

Read the following topics to learn more about change requests:

• Creating a change request
• Managing change request collisions in Smart IT
• Determining the impact of changes in Smart IT
• Automated change requests and tasks in Smart IT
• Reviewing change requests

Remedy with Smart IT is integrated with BMC Change Management to provide a planning, scheduling, implementing, change-tracking interface that is simple to learn and use, mobile, and collaborative. This section describes how users in your organization can use Smart IT to create change requests and manage them throughout their lifecycle.

For more information, see Smart IT roles and permissions.