This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

18.05.005: Patch 5 for version 18.05

Patch 5 for Remedy with Smart IT 18.05 includes all of the files needed to update Smart IT 18.05. it is a cumulative patch. Download the deployment packages of this patch from the EPD and apply this patch if you have Smart IT installed.

Before you begin

You must follow the below mentioned sequence while downloading and applying the deployment packages of this patch from the EPD:

  1. Apply BMC Remedy AR System 18.05.005: Patch 5 for version 18.05. 

  2. Apply BMC Remedy IT Service Management 18.05.005: Patch 5 for version 18.05. 

  3. Apply BMC Remedy Service Request Management 18.05.005: Patch 5 for version 18.05. 

  4. Apply BMC Remedy Service Level Management 18.05.005: Patch 5 for version 18.05.

  5. Apply 18.05.005: Patch 5 for Smart IT 18.05.

Defect fixes

The following patches include fixes in the respective products for supporting Smart IT functionality. These fixes do not impact the functionality of these respective products.

  • BMC Remedy AR System 18.05.005: Patch 5 for version 18.05. 

  • BMC Remedy IT Service Management 18.05.005: Patch 5 for version 18.05. 

  • BMC Remedy Service Request Management 18.05.005: Patch 5 for version 18.05. 

  • BMC Remedy Service Level Management 18.05.005: Patch 5 for version 18.05.

The Remedy with Smart IT 18.05.005: Patch 5 includes the fixes for Smart IT functionality.

For information on defects fixed in all the above patches, see Known and corrected issues.

Downloading the patch

You can download the deployment packages of the Smart IT patch and the pre-requisite patches from the Patches tab of the BMC Electronic Product Download site . The pre-requisite Remedy patches are also available under the respective EPD locations of the Remedy products. For a detailed instructions, see Downloading the Smart IT installation files.

Applying the patch

To apply the patch, see Applying a patch.





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