This documentation supports the 18.05 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

18.05.004: Patch 4 for version 18.05

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  1. Jamsheer Kk

    This page says ITSM patch is18.05.004 while next page it says ITSM patch required is 18.05.003. ( and more over I'm unable to locate ITSM patch 4 in EPD pacth section. Can someone clarify this ??

    Sep 11, 2018 06:36
    1. Nilay Agambagis

      Hello Jamsheer,

      Thanks a lot for your comment.

      ITSM Patch 3 is required for Smart IT Patch 4. I have corrected this in the topic.

      You can click on the EPD direct link to get all the patches relevant to Smart IT 18.05:

      Downloading the Smart IT installation files


      Nilay Agambagis

      Sep 12, 2018 01:12