Release notes and notices
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches.
To stay informed of changes to this space, place a watch on this page.
This section only includes information about changes since the most recent release of Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, 1.4, and 1.5.
|September 30, 2019||Critical Remote Code Execution vulnerability in Remedy with Smart IT||Flash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT.|
|November 30, 2017||1.6.00.004: Patch 4 for 1.6.00||Defect fixes and other corrected issues.|
|September 4, 2017||1.6.00.002: Patch 2 for 1.6.00||Defect fixes and other corrected issues.|
|June 22, 2017||1.6.00.001: Patch 1 for 1.6.00||Patch 1 for Smart IT 1.6.00 replaces the BMC Digital Workplace and Smart IT 3.3.02 installer and the BMC Digital Workplace Catalog 3.3.02 installer.|
May 31, 2017
Enhancements available in version 1.6.00 of Remedy with Smart IT (Smart IT) are:
|September 12, 2016||ITSM notifications overwritten during Smart IT upgrade||Flash notification that describes how to prevent overwriting of BMC Remedy ITSM notifications during Smart IT upgrade.|
Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages