This documentation supports the 1.6 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 


To stay informed of changes to this space, place a watch on this page.


This section only includes information about changes since the most recent release of Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, 1.4, and 1.5.




September 30, 2019Critical Remote Code Execution vulnerability in Remedy with Smart ITFlash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT.
November 30, 20171.6.00.004: Patch 4 for 1.6.00Defect fixes and other corrected issues.
September 4, 20171.6.00.002: Patch 2 for 1.6.00Defect fixes and other corrected issues.
June 22, 20171.6.00.001: Patch 1 for 1.6.00Patch 1 for Smart IT 1.6.00 replaces the BMC Digital Workplace and Smart IT 3.3.02 installer and the BMC Digital Workplace Catalog 3.3.02 installer.

May 31, 2017

1.6.00 enhancements

Enhancements available in version 1.6.00 of Remedy with Smart IT (Smart IT) are:

  • Support for release management capabilities

  • Fortification of key areas in Smart IT

  • Re-signing and rebranding Smart IT on Apple iOS

  • Product name changes

  • Support for installing Smart IT on premises when using Digital Workplace OnDemand

September 12, 2016ITSM notifications overwritten during Smart IT upgradeFlash notification that describes how to prevent overwriting of BMC Remedy ITSM notifications during Smart IT upgrade.


Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.


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  1. Greg Nevel

    The release notes and notices seems to only include the universal client. Is there a place to see the Mobile versions?

    Dec 07, 2017 12:48
    1. Nilay Agambagis

      Hello Greg,

      Thanks for your comment.

      The Release notes and notices section is applicable for both Universal Client and Mobile versions.

      You can search the 'Known and Corrected' issues table by Defect ID if you are searching for any specific defect description and fix details. The specific defects that are applicable for Mobile versions are marked clearly (For example, descriptions that start with (iOS only)..., (Android only)...).



      Dec 26, 2017 01:54