This documentation supports the 1.6 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

KCS user permissions for changing knowledge article status

This table provide details about permissions granted to each KCS role to change the status of knowledge articles in the article lifecycle.

Status Change fromStatus Change toKCS CandidateKCS ContributorKCS PublisherKCS Coach
In ProgressDraft(tick)(tick)(tick)(tick)
DraftSME Review(tick)(tick)(tick)(tick)
 Optional Review 1(tick)(tick)(tick)(tick)
 Optional Review 2(tick)(tick)(tick)(tick)
 Publish Approval(tick)(tick)(tick)(tick)
 Cancelled (tick)(tick)(tick)
SME ReviewDraft(tick)(tick)(tick)(tick)
 Optional Review 1(tick)(tick)(tick)(tick)
 Optional Review 2(tick)(tick)(tick)(tick)
 Publish Approval(tick)(tick)(tick)(tick)
 Cancelled (tick)(tick)(tick)
Optional Review 1Draft(tick)(tick)(tick)(tick)
 SME Review(tick)(tick)(tick)(tick)
 Optional Review 2(tick)(tick)(tick)(tick)
 Publish Approval(tick)(tick)(tick)(tick)
 Cancelled (tick)(tick)(tick)
Optional Review 2Draft(tick)(tick)(tick)(tick)
 SME Review(tick)(tick)(tick)(tick)
 Optional Review 1(tick)(tick)(tick)(tick)
 Publish Approval(tick)(tick)(tick)(tick)
 Cancelled (tick)(tick)(tick)
PublishedRetire Approval (tick)(tick)(tick)
RetiredCancelled (tick)(tick)(tick)

Notes

  • KCS Candidate who is an assignee of the article can move articles from one status to another. KCS Candidate who is not an assignee of the article cannot change article status.
  • A KCS Contributor, KCS Publisher, and KCS Coach can cancel an article, irrespective of the article's current status however, they must follow a proper approval process.
  • To approve publish and retire articles, permissions are configured in te BMC Remedy Knowledge Management. It requires support group membership and the functional role of Knowledge Approver.
  • To use KCS-defined features, you must use Smart IT 1.3.01 and later version that is compatible with BMC Remedy IT Service Management 9.1 and later.


Related topics

Knowledge-Centered Support user roles and permissions

Smart IT permissions

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