This documentation supports the 1.6 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.



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Remedy with Smart IT 1.6

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Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

Release notes and notices
updated 18 Mar

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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To stay informed of changes to this space, place a watch on this page.

Note

This section only includes information about changes since the most recent release of Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, 1.4, and 1.5.
Related topics

Date

Title

Summary
November 30, 2017 1.6.00.004: Patch 4 for 1.6.00 Defect fixes and other corrected issues.
September 4, 2017 1.6.00.002: Patch 2 for 1.6.00 Defect fixes and other corrected issues.
June 22, 2017 1.6.00.001: Patch 1 for 1.6.00 Patch 1 for Smart IT 1.6.00 replaces the BMC Digital Workplace and Smart IT 3.3.02 installer and the BMC Digital Workplace Catalog 3.3.02 installer.

May 31, 2017

 1.6.00 enhancements


Enhancements available in version 1.6.00 of Remedy with Smart IT (Smart IT) are:

  • Support for release management capabilities

  • Fortification of key areas in Smart IT

  • Re-signing and rebranding Smart IT on Apple iOS

  • Product name changes

  • Support for installing Smart IT on premises when using Digital Workplace OnDemand


Tip

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

  Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

 

 


 


Getting started

 

Quick Start > PDFs >

Planning

 

Concepts, architecture, deployment, planning, and system requirements.

Installing

 

Information about installing the product and migrating product data.

Upgrading

 

Upgrade process, migration, and configuration.

Troubleshooting

 

Issues resolution, error messages, logs, and contacting Support.

Using

 

Interface descriptions, using the product.

Administering

 

Security, system administration, maintenance.

Integrating

 

Integrations with other products.
PDFs
 
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FAQs and additional resources

 

This topic provides information that supplements the Remedy with Smart IT documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about Remedy with Smart IT.

 

  Is Smart IT the same as MyIT?

You can find the answer to this question and a general overview of Smart IT in Getting started.

  How do I create a basic incident or work order in Smart IT?

See Scenarios for creating tickets using Smart IT.

For other ticket types, see:

  How do I create a knowledge article in Smart IT?

See Creating knowledge articles for sharing information.

  How do I find a list of tickets or knowledge articles assigned to me or my team in Smart IT?

See Managing your work in Smart IT consoles.

  Where can I find documentation for Smart IT in PDF format?

The PDF for the latest Smart IT version is located here. The online documentation is updated regularly, while the PDF contains a snapshot of the content at a particular point in time.

  I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the Remedy with Smart IT documentation that you might find helpful:
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Last modified by Nilay Agambagis on Jan 28, 2019
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