Remedy with Smart IT 1.6
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches.
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To stay informed of changes to this space, place a watch on this page.
Note
This section only includes information about changes since the most recent release of Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, 1.4, and 1.5.
Date | Title | Summary |
|---|---|---|
| September 30, 2019 | Critical Remote Code Execution vulnerability in Remedy with Smart IT | Flash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT. |
| November 30, 2017 | 1.6.00.004: Patch 4 for 1.6.00 | Defect fixes and other corrected issues. |
| September 4, 2017 | 1.6.00.002: Patch 2 for 1.6.00 | Defect fixes and other corrected issues. |
| June 22, 2017 | 1.6.00.001: Patch 1 for 1.6.00 | Patch 1 for Smart IT 1.6.00 replaces the BMC Digital Workplace and Smart IT 3.3.02 installer and the BMC Digital Workplace Catalog 3.3.02 installer. |
May 31, 2017 | 1.6.00 enhancements | Enhancements available in version 1.6.00 of Remedy with Smart IT (Smart IT) are:
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| September 12, 2016 | ITSM notifications overwritten during Smart IT upgrade | Flash notification that describes how to prevent overwriting of BMC Remedy ITSM notifications during Smart IT upgrade. |
Tip
Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration. | As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management. | |
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements. | ||
Communities
| Knowledge Base
| Videos
| Education
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Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about Remedy with Smart IT.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the Remedy with Smart IT documentation that you might find helpful:
- BMC Communities, BMC Remedy ITSM community (includes Smart IT)
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Remedy ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
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