Configuring Smart Recorder to exclude customer and contact names from ticket title and description
- MultiExcerpt named 'excludeNames' was not found
The details of this configuration setting are as follows:
To change the value of showNameInSmartRecorderCreateTicket key, you must have modify permissions on the CONFIGURATION_PARAMS database table.
The maximum time required for the changes to reflect is 30 minutes, which is the cache time. If you want the changes to be reflected immediately, you must clear the Smart IT cache.