Administering
This section describes the administration tasks for Remedy with Smart IT.
The following topics are discussed:
- Creating and modifying ticket templates
- Setting up asset management
- Setting up incident management
- Setting up knowledge management
- Configuring actions in Smart IT
- Configuring file attachments
- Viewing active users in Smart IT
- Enabling a maps license
- Integrating Smart IT with LDAP for broadcasting
- Configuring notifications for Smart IT
- Configuring automatic following in Smart IT
- Clearing the Smart IT cache
- Configuring ticket review
- Configuring automatic ticket assignments
- Configuring BMC Remedy Smart Reporting in Smart IT
- Enabling accessibility in Smart IT
- Configuration parameters for Smart IT
- Creating categories
- Configuring the date and time formats
- Adding custom fields to your views using Smart IT
- Adding dynamic menu fields to Smart IT views
Related topic
Using the SLM Console
(BMC Service Level Management documentation)
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