This documentation supports the 1.6 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu. Patch 2 for 1.6.00

Patch 2 for Remedy with Smart IT 1.6.00 includes all of the files needed to update Smart IT 1.6.00 and BMC Digital Workplace 3.4. Apply this patch if you have Smart IT installed by itself, or if you have Smart IT and BMC Digital Workplace installed together.

Patch 2 for version 1.6.00 includes fix for the defects that are documented in the Known and corrected issues.

Downloading the patch

For download instructions, see  Downloading the BMC Digital Workplace and Smart IT installation files .

Installing the patch

Use the BMC Digital Workplace and Smart IT installer contained in this patch when performing the installation instructions in  Installing BMC Digital Workplace and Smart IT .

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  1. Bruce Wauer

    The instructions under "Installing the patch" are incorrect. This patch is NOT a replacement for the 1.6 installer, it is a cumulative hotfix.

    Sep 05, 2017 03:17
    1. Nilay Agambagis

      Hello Bruce,

      Thanks for bringing this to our notice. We have updated the topic.



      Sep 06, 2017 06:46
  2. Michele Marques

    This patch installer will update Digital Workplace to 3.4. 

    Sep 05, 2017 04:12
  3. Thomas Hammer

    Can someone please explain the procedure for applying hotfixes on this page Latest DWP Hotfix packages in combination with patches delivered and announced for the same products here Patch 2 for 1.6.00 - Remedy with Smart IT 1.6 ?

    How do we know what has to be installed when? What is the latest and most recent package? Which one is a prerequisite for the other?

    Do we have to find out the build date and decide on our own? Or will BMC give a clear answer about precedence?

    And BTW: The included release notes for the hotfixes are not updated correctly, at least sometimes. They include wrong dates and build numbers in the header.

    Thank you in advance

    • Thomas
    Sep 15, 2017 04:24
    1. Rakhi Rathod

      Hello Thomas,

      Thanks for your comment. Let me check with the Smart IT team, and get back at you.



      Sep 15, 2017 06:28
    1. Rakhi Rathod

      Hello Thomas,

      Here are the details you were looking for:

      • When you download the hotfix/patch from the EPD, it contains a Read me page that explains how to apply it.
      • The best way to identify the latest package is by checking the build number /ux/rest/version. Generally, our patches are cumulative so you can apply any latest patch.
      • The build date is mentioned on the patch.

      Let me know if you need additional help.



      Sep 20, 2017 05:26
  4. Carina Burns

    When I look at the EPD, filter to view MyIT, then open the components console for DWP Basic, I only see DWP 3.4 listed along with the 1.6 UX patch. The and patches aren't shown under the patch tab and the doc tab only links to the DWP 3.4 info - there is no readme for the 1.6 UX patch shown in the products tab. There isn't one in the zipped download either.
    However If I go to EPD, filter to view Service Desk, and then open the component console, I see the patch sets. The readme says "Build Base Version: 3.3.02" which makes me wonder if I really need the patch sets as I have 3.4 installed.
    I agree with Thomas Hammer, it isn't clear if one should apply either of the patches since they aren't listed on the DWP Basic 3.4 product. And since there isn't a readme, I can't know if they are included in the 1.6 patch listed in the product tab.
    I guess the short question is does DWP 3.4 require any of the patch sets. If so, which one - the hotfix patches shown in the Service Desk list of components or the 1.6 UX patch shown in the MyIT DWP list of components?

    Nov 12, 2017 12:07
    1. Carina Burns

      Maybe this is confusion over naming? SmartIT, MyIT, Digital Workspace.....

      Nov 12, 2017 12:22