This documentation supports the 1.5 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Viewing asset relationships in the Smart IT CI explorer

An Asset Manager must   understand the context of an asset in relation to other assets and CIs. From the Asset tab, you can access the Smart IT CI Explorer to get a visual representation of an asset and other assets related to it. 

You can filter data using the asset relationship type list and Filter () option provided at the top of the window. The Filter option allows you to filter data based on specific asset attributes.

In the Smart IT CI Explorer, each asset type is denoted with an icon to make it easy for you to identify the type. The icon guide link () at the top-right corner of the window provides descriptions of the icons 

The Close option closes the Smart IT CI explorer and returns you to the asset record.

As of release 1.4 of Smart IT, the following Smart IT CI explorer modes are available:


Viewing asset relationships in the Graphical CI Explorer

The Graphical CI explorer is available only on the Smart IT Universal Client and displays a relationship diagram of the asset.

To drill down to view related assets, expand or collapse the diagram. Double-click an asset to view its related assets.

The following additional options are available in the Graphical CI explorer for easy navigation through the relationship tree:

Zoom in or out of a view to change the size of the diagram.
Reset to the default view of the explorer.
View the parent assets of the root asset you are viewing.

Expand or collapse the relationship diagram to view or hide all related child assets and their children assets.

Note: If the number of related assets exceeds 100, you are prompted to add filters to reduce the total number of related assets that are displayed.

Select an asset on the diagram for a quick view of the asset details.

Viewing asset relationships in the List CI Explorer

The List CI Explorer displays a list view of the asset relationships, and navigation options that enable you to drill down into the related assets.

Select the relationship type and filters for an asset. Based on your selections, the list view displays the asset and its parent assets. Click the  View Relationships link to view a list of the related assets. As you drill down, a breadcrumb bar is displayed at the top of the window, allowing you to navigate back to the original asset and parent list.

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  1. Paolo Quaranta


    if i use an Asset Viewer or Administrator profile i can't see dependency relationship between assets (ex. Business Service and a Computer System). All CIs have an "Used By" relationship with user cannot see relationship. In BMC ITSM Asset Management all relationship are visible.

    There's a different configuration for SmartIT?



    Nov 22, 2016 11:09
    1. Rakhi Rathod

      Hello Paolo,

      Thank you for your comment. Sorry for the late response. I will consult SMEes to resolve your issue, and I'll keep you posted.




      Dec 09, 2016 02:45