Scanning assets in Smart IT using mobile devices
BMC Remedy with Smart IT provides the capability of scanning asset bar codes or QR codes using your mobile devices, to view and then use that asset record to complete multiple processes in Smart IT, and providing appropriate error messages if the asset code is not found. It also provides the capability to scan multiple asset codes and perform actions like receiving the assets.
Asset users with Receiving User permissions can scan items using their mobile devices and view details, edit the details if they have Asset Management permissions, and receive them.
Users without Receiving User permissions can only scan a single asset at a time, and must trigger the barcode scan from the global search menu to scan assets.
You can perform the following tasks after scanning an asset:
- Updating asset details after scanning it using Smart IT
- Receiving assets in Smart IT after scanning them
- Scanning assets to relate them to an existing record
View the following video for a quick overview on how mobile users can perform various actions after scanning assets in Smart IT.
How administrators configure the codes
Barcode or QR code values must be encoded with a value from one of the following BMC Asset Management fields (the field ID is indicated in parenthesis) for Smart IT to match it to the asset record:
- Asset Name (200000020)
- Serial Number (200000001)
You can also search for assets based on the following fields:
- Tag Number (260100004)
- Asset ID (210000000)
However, for the Tag Number and Asset ID fields, you must set the value of the following configuration parameter to False.
There might be some performance issues if you turn this parameter to False. For more details see, Smart IT performance tuning recommendations.
The following formats are supported on the Apple iOS and Google Android platforms:
Google Android platform
Apple iOS platform