Release notes and notices
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches.
To stay informed of changes to this space, place a watch on this page.
This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, 1.4, and 1.5.
|September 30, 2019||Critical Remote Code Execution vulnerability in Remedy with Smart IT||Flash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT.|
|December 05, 2016||1.5.01 enhancements|
Enhancements available in version 1.5.01 of BMC Remedy with Smart IT (Smart IT) are:
|August 26, 2016||ITSM notifications overwritten during Smart IT upgrade||Provides a workaround for an issue where ITSM notifications are overwritten during a Smart IT upgrade.|
|August 26, 2016||System requirements for Smart IT||An updated version of BMC Remedy with Smart IT 1.5.00 Compatibility Matrix (PDF) is available. This document can be downloaded from BMC Remedy ITSM Suite compatibility matrix (log in required).|
|August 24, 2016||Smart IT performance||Performance information is now available for Smart IT 1.5.|
|June 23, 2016||1.5.00 enhancements|
Smart IT 1.5 introduces several enhancements:
In addition, BMC Remedy IT Service Management (BMC Remedy ITSM) 8.0.00 is the minimum supported version for Smart IT 1.5. BMC Remedy with Smart IT 1.4 and earlier continue to be supported by BMC Remedy ITSM 7.6.04 SP2 and above.
Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages