This documentation supports the 1.5 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 


To stay informed of changes to this space, place a watch on this page.


This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, 1.4, and 1.5.




September 30, 2019Critical Remote Code Execution vulnerability in Remedy with Smart ITFlash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT.
December 05, 20161.5.01 enhancements

Enhancements available in version 1.5.01 of BMC Remedy with Smart IT (Smart IT) are:

  • Support for Decision tree knowledge articles
  • Capability to replace a broken asset in the field
  • Console preset filter enhancements
  • Support for automated change requests and tasks
  • Ticket access enhancements
  • Categorization enhancements
  • Date and time display format enhancements
  • Enhancements to recommended ticket templates
  • Custom status reason enhancements
  • Support for Data Compliance
  • Integration with BMC Client Management
  • Affected asset and affected services for incident ticket enhancements
  • Enhancements to the change request and knowledge article approval pane

August 26, 2016ITSM notifications overwritten during Smart IT upgradeProvides a workaround for an issue where ITSM notifications are overwritten during a Smart IT upgrade.
August 26, 2016System requirements for Smart ITAn updated version of BMC Remedy with Smart IT 1.5.00 Compatibility Matrix (PDF) is available. This document can be downloaded from BMC Remedy ITSM Suite compatibility matrix (log in required).
August 24, 2016Smart IT performancePerformance information is now available for Smart IT 1.5.
June 23, 2016

1.5.00 enhancements

Smart IT 1.5 introduces several enhancements:

  • High availability enhancement
  • Support for task sequencing
  • Usability enhancements
  • Security enhancements
  • Mobile enhancements
  • Support for the Hebrew locale
  • Include or exclude customer and contact name from the ticket title and description in Smart Recorder
  • Enhancements to the Knowledge-Centered Support (KCS) feature

In addition, BMC Remedy IT Service Management (BMC Remedy ITSM) 8.0.00 is the minimum supported version for Smart IT 1.5. BMC Remedy with Smart IT 1.4 and earlier continue to be supported by BMC Remedy ITSM 7.6.04 SP2 and above.


Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


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