This documentation supports the 1.5 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Planning

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Documentation tip

The BMC Remedy for Smart IT online documentation contains only the high-level process information for installation and upgrade. The detailed procedures are available in the BMC My IT online documentation.

To plan the BMC Remedy with Smart IT deployment, refer to the following topics:

StepActionAddtional information
1 Review the system requirements

Review the:

  • Compatibility matrix
  • BMC Remedy with Smart IT 1.5 Compatibility Matrix
  • BMC Remedy with Smart IT 1.5.01 Compatibility Matrix
  • Hardware requirements
  • Required ports
2

Review Smart IT language information

Review information for Smart IT supported languages (locales).
3Review the known and corrected issues

Review the following release notes:

  • Smart IT 1.5 release notes and notices
4 Download the installation files

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.

5 Review license entitlements Review license entitlements for your product.
6Review the  Smart IT and BMC My IT performance and tuning guidelines.

BMC has conducted analysis of various performance test results and provided performance benchmarking methodology and environment details. The recommendations from these tests are validated by the test results provided.

Related topics

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Comments

  1. Borislav Lozanov

    It seems that all the step 1 system requirements links are pointing to stand alone MyIT 3.2 hardware requirements page instead to the combination of MyIT/SmartIT

    May 30, 2017 08:58
    1. Nilay Agambagis

       

      Hello Borislav,

      Thanks for the comment. we have updated the links that have Smart IT information.

      Regards,
      Nilay

      Jul 14, 2017 04:28