This documentation supports the 1.5 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Language information

This topic describes limitations and exceptions for languages supported by BMC Remedy with Smart IT 1.5. For a complete list of supported languages, see the Compatibility Matrix


Documentation (online) is available only in English. Administration screens might be available in English only.

Russian language limitation

Smart IT is not supported in the Russian language if BMC Service Request Management is installed in the BMC Remedy ITSM environment, because BMC Service Request Management does not currently support Russian.

Hebrew language limitations

Smart IT 1.5 supports the Hebrew language only on BMC Remedy ITSM 9.1 service pack 1 (9.1.01) and later versions, with the Hebrew language pack installed.

In addition, the following limitations occur in the universal client:

  • Change request Dates tab—In the collision calendar, dates are displayed left-to-right. Calendar widgets for scheduled and actual dates display correctly.
  • Dashboard—When you mouse over the Backlog charts, the dates display in dd mmmm yyyy format.
  • Consoles—Columns resize from right-to-left in the Ticket, Knowledge, and Asset consoles. However, the resize widget is on the right side of the column header, which is more intuitive for left-to-right resizing. To increase the width of columns on the Ticket console, you must drag the first column bar to right instead of left.

Related topics

System requirements for Smart IT

Known and corrected issues

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