This documentation supports the 1.5 version of Remedy with Smart IT.

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Integrating BMC Remedy SSO with Smart IT and MyIT

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To authenticate Change request and Knowledge article approvers by using BMC Remedy Single Sign-On

In BMC Remedy IT Service Management, on the Basic tab of the AP:ProcessDefinition form, the administrator can set Require Password? to Yes to authenticate change request and knowledge article reviewers. To authenticate them by using BMC Remedy SSO, you must uncomment BMC Remedy SSO web agent filter and filter mapping elements. To do so, follow these steps:

  1. Stop SmartIT/MyIT Tomcat service.
  2. Uncomment BMC Remedy SSO web agent <filter> and <filter-mapping> elements (by deleting <!-- and -->):

    <!-- Remedy SSO webagent filter. Uncomment when needed -->
  3. Restart SmartIT/MyIT Tomcat service.

Related topics

BMC Remedy Single Sign-On System Requirements

Setting up database for Remedy Single Sign-On

Preinstallation procedures for BMC Remedy Single Sign-On

Perform BMC Remedy Single Sign-On Installation

Configuring BMC Remedy Single Sign-On

Manually integrating BMC Remedy Single Sign-On with BMC Remedy applications

BMC Remedy Single Sign-On Authentication

Migrating from BMC Atrium Single Sign-On to BMC Remedy Single Sign-On

Upgrading RSSO from an older version to 9.1

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