BMC Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.
For information about the latest release, see Smart IT 1.5.01 enhancements.
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches.
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To stay informed of changes to this space, place a watch on this page.
Note
This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, 1.4, and 1.5.
Date | Title | Summary |
|---|---|---|
| September 30, 2019 | Critical Remote Code Execution vulnerability in Remedy with Smart IT | Flash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT. |
| December 05, 2016 | 1.5.01 enhancements | Enhancements available in version 1.5.01 of BMC Remedy with Smart IT (Smart IT) are:
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| August 26, 2016 | ITSM notifications overwritten during Smart IT upgrade | Provides a workaround for an issue where ITSM notifications are overwritten during a Smart IT upgrade. |
| August 26, 2016 | System requirements for Smart IT | An updated version of BMC Remedy with Smart IT 1.5.00 Compatibility Matrix (PDF) is available. This document can be downloaded from BMC Remedy ITSM Suite compatibility matrix (log in required). |
| August 24, 2016 | Smart IT performance | Performance information is now available for Smart IT 1.5. |
| June 23, 2016
| 1.5.00 enhancements | Smart IT 1.5 introduces several enhancements:
In addition, BMC Remedy IT Service Management (BMC Remedy ITSM) 8.0.00 is the minimum supported version for Smart IT 1.5. BMC Remedy with Smart IT 1.4 and earlier continue to be supported by BMC Remedy ITSM 7.6.04 SP2 and above. |
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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.
The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what template you want to use:
- Simple to export a lightweight PDF with no cover, table of contents, or index.
By default, the Simple template only exports the current page. - Standard to export a traditional PDF with a cover, table of contents, and index.
By default, the Standard template exports the current page and all child pages.
- Simple to export a lightweight PDF with no cover, table of contents, or index.
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Planning
Performance and system requirements.
Installing
Information about installation and configuration of the product, migration of data, and deployment.
Upgrading
Upgrade process |
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Troubleshooting
Issues resolution, logs, and contacting Support. |
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Using
Interface descriptions, using the product. |
Administering
Information about adding custom fields and actions, and setting up Smart Reporting. |
- Smart IT logs
- General troubleshooting in Smart IT
- Support information
- Troubleshooting installation and upgrade issues in Smart IT and MyIT
Tip
For information about known issues, see Known and corrected issues.
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about BMC Remedy with Smart IT.
The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what template you want to use:
- Simple to export a lightweight PDF with no cover, table of contents, or index.
By default, the Simple template only exports the current page. - Standard to export a traditional PDF with a cover, table of contents, and index.
By default, the Standard template exports the current page and all child pages.
- Simple to export a lightweight PDF with no cover, table of contents, or index.
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the BMC Remedy with Smart IT documentation that you might find helpful:
- BMC Communities, BMC Remedy ITSM community (includes Smart IT)
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Remedy ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
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