BMC Remedy with Smart IT 1.5
- Remedy with Smart IT 20.08
- Remedy with Smart IT 20.02
- Remedy with Smart IT 19.11
- Remedy with Smart IT 19.08
- Remedy with Smart IT 19.02
- Remedy with Smart IT 18.08
- Remedy with Smart IT 18.05
- Remedy with Smart IT 2.0
- Remedy with Smart IT 1.6
- BMC Remedy with Smart IT 1.5
- BMC Remedy with Smart IT 1.4
- BMC Remedy with Smart IT 1.2
BMC Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.
For information about the latest release, see Smart IT 1.5.01 enhancements.
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches.
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Note
This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, 1.4, and 1.5.
Date | Title | Summary |
---|---|---|
September 30, 2019 | Critical Remote Code Execution vulnerability in Remedy with Smart IT | Flash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT. |
December 05, 2016 | 1.5.01 enhancements | Enhancements available in version 1.5.01 of BMC Remedy with Smart IT (Smart IT) are:
|
August 26, 2016 | ITSM notifications overwritten during Smart IT upgrade | Provides a workaround for an issue where ITSM notifications are overwritten during a Smart IT upgrade. |
August 26, 2016 | System requirements for Smart IT | An updated version of BMC Remedy with Smart IT 1.5.00 Compatibility Matrix (PDF) is available. This document can be downloaded from BMC Remedy ITSM Suite compatibility matrix (log in required). |
August 24, 2016 | Smart IT performance | Performance information is now available for Smart IT 1.5. |
June 23, 2016
| 1.5.00 enhancements | Smart IT 1.5 introduces several enhancements:
In addition, BMC Remedy IT Service Management (BMC Remedy ITSM) 8.0.00 is the minimum supported version for Smart IT 1.5. BMC Remedy with Smart IT 1.4 and earlier continue to be supported by BMC Remedy ITSM 7.6.04 SP2 and above. |
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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.
Planning
Performance and system requirements.
Installing
Information about installation and configuration of the product, migration of data, and deployment.
Upgrading
Upgrade process |
|
Troubleshooting
Issues resolution, logs, and contacting Support. |
Using
Interface descriptions, using the product. |
Administering
Information about adding custom fields and actions, and setting up Smart Reporting. |
- Smart IT logs
- General troubleshooting in Smart IT
- Support information
- Troubleshooting installation and upgrade issues in Smart IT and MyIT
Tip
For information about known issues, see Known and corrected issues.
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about BMC Remedy with Smart IT.
Additional resources from BMC
The following BMC sites provide information outside of the BMC Remedy with Smart IT documentation that you might find helpful:
- BMC Communities, BMC Remedy ITSM community (includes Smart IT)
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Remedy ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
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