This documentation supports the 1.5 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Disabling Openfire chat

As a system administrator, you can disable the Openfire chat feature immediately after installing Smart IT, or at any time later.

Notes

  • You must comment out the properties on all Smart IT nodes. 
  • If Openfire chat is deployed on clusters, you must comment out the same properties on all Smart IT pods.
  • You can disable Openfire chat for the entire tenant only. You cannot disable chat for a single user.

To disable Openfire chat

  1. Edit the connect.properties file on each Smart IT server node.

  2. Add '#' before the chat-related statements to comment out Openfire chat.

    #chat.server.cm.host = <loadbalancer url pointing to 5222>
    #chat.server.client.port = 5222
    #chat.server.admin.login = admin
    #chat.server.admin.password = admin
    #chat.server.admin.pool.size = 6
    #chat.server.groupChatService = conference
    #chat.server.domain = <loadbalancer url pointing to 5222>
    #chat.server.boshUrl = http://<loadbalancer url pointing to 7070>/http-bind/

    The following table describes the properties:

    PropertyDescription
    chat.server.cm.hostChat server host name.
    chat.server.client.portChat server client port that is open for accepting client connections.
    chat.server.admin.loginChat server admin login user name.
    chat.server.admin.passwordChat server admin password.
    chat.server.admin.pool.sizeChat service connection pool size, set to 6 optimal.
    chat.server.groupChatServiceSpecifies whether group chat service is enabled or not.
    chat.server.domainDomain name that is given in Openfire server admin consoler server settings.
    chat.server.boshUrlBOSH URL to connect to Openfire service. It must be <hostname:binport>/http-bind.
  3. Save the changes.

  4. Restart the Smart IT servers.

  5. (Optional) Turn off Openfire nodes.

    1. Go to Services and search for Openfire.
    2. Right-click Openfire and select All tasks > Stop.

To verify that Openfire chat is disabled

Verify that the chat feature is not available in the following places on the Smart IT universal client (UC):

  • On the Smart IT menu bar, the Chat icon is not available.
  • The logged in user thumbnail is displayed with a red dot.
  • In the logged in user drop down, Available and Away options are not available.
  • On the ticket profile such as incident, when you click the Share button, the Chat option is not available.
  • On the ticket profile such as incident, when you click the assignee or customer thumbnail, the Chat option is not available.

To re-enable Openfire chat

  1. Edit the connect.properties file on each Smart IT server node.

  2. Remove '#' before the chat-related statements to uncomment Openfire chat properties.

  3. Save the changes.
  4. Turn on Openfire nodes.
    1. Go to Services and search for Openfire.
    2. Right-click Openfire and select All tasks > Start.
  5. Restart the Smart IT servers.

 

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