This documentation supports the 1.5 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Accessing Smart IT

After a system administrator installs and configures Smart IT, users with specific Smart IT role and necessary permissions can access and use Smart IT.

Before you begin

To use Smart IT on your mobile devices (Apple iOS and Google Android) and the universal client (UC)—that is, the desktop—you must have the Smart IT user name and password.

The system administrator must provide the following information:

  • (Universal client) Smart IT URL, for example,
  • (Mobile devices)
    • Mobile apps
    • Host name, which is the Fully Qualified Domain Name (FQDN)
    • Port number

Logging in to Smart IT for the first time

Follow these steps based on the device you are using to access Smart IT, after ensuring that you have required details to get started.

From mobile devices

  1. Tap the Smart IT icon on your device.
  2. Enter the host name and port number.
  3. Tap Connect.
  4. Enter your Smart IT user name and password. 
  5. Tap Log In.
    The Updates feed screen is displayed.

You must again log in to Smart IT, in the following scenarios:

  • You log out of the Smart IT session.
  • Due to the network issue, Smart IT application is disconnected. In this case, you must enter your host name and port number and then log in.

From the universal client

  1. On a web browser, open the Smart IT URL.
  2. Enter your Smart IT user name and password.
  3. (Optional) To use Smart IT with a screen reader, select Use Accessibility Mode. For more information, see Enabling accessibility in Smart IT.
  4. Click Log In.
    The Dashboard window is displayed.

Where to go from here

 If you are...Refer to the following documentation:
a new user
a service desk agent, specialist, or manager

Using—Basics of using Smart IT, managing your work, creating tickets, creating knowledge articles

an administrator

Related topics

Navigating the Smart IT interface

Enabling accessibility in Smart IT

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