User goals and features

Install or upgrade Smart IT	Work with tickets in Smart IT
Install the Smart IT interface Upgrade Smart IT Understand system requirements for implementing Smart IT Perform post-installation configuration	Create a ticket while I take notes during a customer call Create an incident ticket, work order, service request, change request, or problem investigation Monitor the Service Level Agreement for a ticket View detailed information about a ticket
Work with Smart IT	Work with knowledge articles in Smart IT
Access Smart IT Manage my work with Smart IT Search for something in Smart IT Broadcast a message using Smart IT Add a custom field to a ticket view, or to your People Profile	Resolve tickets with the help of Knowledge articles Create knowledge articles

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