The BMC Remedy for Smart IT online documentation contains only the high-level process information for installation and upgrade. The detailed procedures are available in the BMC My IT online documentation.
The BMC Remedy with Smart IT (Smart IT) and BMC MyIT installer supports direct upgrade to Smart IT 1.4 and MyIT 3.1 from the following versions:
Smart IT 1.1, 1.2, 1.3, 1.3 SP1
If you are at a version prior to Smart IT 1.1, you must first upgrade to Smart IT 1.1, after which you can upgrade directly to Smart IT 1.4.