This documentation supports the 1.4 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Test environment setup and response time measurement

All response times were measured after the browser contents were cached, and after the user logged on and ran through the use cases once. Measurements were timed on the second round of use cases but in the same session. All timings were taken against one tenant. All timings were taken manually on clients with the following specifications:

  • Model—VM
  • OS—Microsoft Windows 7, 64-bit
  • CPU—Four processors (Intel i7 2.67 GHz)
  • RAM—8 GB
  • Web browser—Internet Explorer (IE) 11, Firefox 45, and Chrome 49 using 100 ms latency
  • Mobile client—iPad Air 8.2 using 25 ms latency

The IE browser settings are as follows:

  • Do not save encrypted pages to disk check box—Cleared
  • Empty Temporary Internet Files folder when browser is closed check box—Cleared
  • Browser cache setting—Automatic
  • Maximum browser cache size—250 MB

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