This documentation supports the 1.4 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Smart IT mobile client benchmark test cases

This topic describes the BMC Remedy with Smart IT mobile client use cases that were run during the tests:

Update incident

This use case ran the Update incident transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As a support user, log on to the home page with the username 05600-Test.

No

No

Transaction

Tap Console link.

Yes

Yes

Transaction

Filter tickets by incidents.

Yes

Yes

Transaction

Select an incident entry.

Yes

Yes

Transaction

Add note under the Activity tab.

Yes

Yes

Transaction

Change status from Pending to In Progress.

Yes

No

TransactionTap Edit button to change priority, and tap Save.YesNo
TransactionEnter required data and resolve incident.YesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Update work order

This use case ran the Update work order transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As a support user, log on to the home page with the username 05600-Test.

No

No

Transaction

Tap Console link.

Yes

Yes

Transaction

Filter tickets by work order.

Yes

Yes

Transaction

Select a work order entry.

Yes

Yes

Transaction

Add note under Activity tab.

Yes

Yes

Transaction

Change status from Pending to In Progress.

Yes

No

TransactionTap Edit button to change priority, and tap Save.YesNo
TransactionEnter required data and resolve work order.YesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Update task and incident

This use case ran the Update task and incident transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As a support user, log on to the home page with the username 05600-Test.

No

No

Transaction

Tap Console link.

Yes

Yes

Transaction

Filter tickets by tasks.

Yes

Yes

Transaction

Select a task entry.

Yes

Yes

Transaction

Add note under Activity tab.

Yes

Yes

Transaction

Change status from Pending to Work In Progress.

Yes

Yes

TransactionChange status form Work in Progress to Closed.YesYes
TransactionTap to the related ticket.YesYes
Transaction

Change status from Pending to In Progress.

YesYes
TransactionChange status from In Progress to Resolved.YesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Create incident

This use case ran the Create incident transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As a support user, log on to the home page with the username 05600-Test.

No

No

Transaction

Click Smart Recorder link.

Yes

Yes

Transaction

Type @036 to trigger auto-searching.

Yes

Yes

Transaction

Select a customer from the results list.

Yes

Yes

Transaction

Type a problem summary such as Microsoft Office not responding.

Yes

Yes

Transaction

Tap Create. Choose Create Incident.

Yes

Yes

TransactionType summary.YesNo
TransactionTap Save.YesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Global search for asset and knowledge articles

This use case ran the Global search for asset and knowledge articles transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As a support user, log on to the home page with the username 05600-Test.

No

No

Transaction

Tap Search to open search box. Type search text such as laptop, and tap Search on keyboard.

Yes

Yes

Transaction

Select an asset.

Yes

Yes

Transaction

Add note under Activity tab.

Yes

Yes

Transaction

Type search text such as phone, and tap Search on keyboard.

Yes

Yes

TransactionSelect a knowledge article.YesYes
Transaction

Add note under Comments for knowledge article.

YesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Approve change

This use case ran the Approve change transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As a support user, log on to the home page with the username 05820-Test.

No

No

Transaction

Choose Console > Ticket Console.

Yes

Yes

Transaction

Filter by approval status Changes Awaiting Approval, and created date of May 1, 2015.

Yes

Yes

Transaction

In the Your review of this change request is required box, click Take Action.

Yes

Yes

Transaction

The Approve is automatically selected. Write some text for approval. Click Submit.

Yes

Yes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Update change

This use case ran the Update change transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As a support user, log on to the home page with the username 05600-Test.

Yes

Yes

TransactionAs another support user, log on to the home page with the username 05590-Test, on a browser other than 05600-Test.YesYes

Transaction

Choose Console > Ticket Console.

Yes

Yes

Transaction

Filter by Change Type and All Open.

Yes

Yes

Transaction

Click on any Change entry.

Yes

Yes

TransactionChange Status to next process and add a status note. Save.YesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

View and Update asset

This use case ran the View and Update Asset transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As a support user, log on to the home page, with the username 05601-Test.

Yes

Yes

Transaction

Open the Asset Console.

YesYes

Transaction

Filter assets by Asset Type - Computer System and Managed By - Me.

Yes

Yes

TransactionSelect an asset from the list.YesYes 
TransactionEdit the System Type of the selected asset.YesNo 

Transaction

Click Save.  Yes Yes 

Transaction

Log off.

No

No

End

Close any open files.

No

No

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