This documentation supports the 1.4 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Single user online response times

To capture a baseline, timings were taken for a single user with no additional load on the system. The following charts show detailed response times for each use case.

Note

Refer to the use cases in this report for detailed transaction steps for each of the timings listed.

The following chart contains Smart IT single user response times measured manually with Mozilla Firefox, Google Chrome, and Microsoft Internet Explorer (IE) at 100 ms latency:

The following chart contains Smart IT single user response times measured manually on Apple iOS 8.2. The Wi-Fi connection had approximately 65 ms of latency.


 

The following chart contains BMC MyIT single user response times measured manually on iOS 8.2. The Wi-Fi connection had approximately 65 ms of latency.

 

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