This documentation supports the 1.4 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

Tip

To stay informed of changes to this space, place a watch on this page.

Note

This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, and 1.4.

Date

Title

Summary

August 29, 2016 ITSM notifications overwritten during Smart IT upgrade Provides a workaround for an issue where ITSM notifications are overwritten during a Smart IT upgrade.
May 17, 2016 Smart IT 1.4 performance Performance information is now available for Smart IT 1.4.
February 24, 2016

1.4.00 enhancements

Smart IT 1.4 introduces several enhancements:

  • New Asset Management capabilities, including:
    • Asset Console for locating and managing assets
    • Create and update assets
    • Grouped assets and additional asset types
    • Smart receiving from mobile devices
    • Customization of the Asset View
    • Visual CI explorer
    • Create an incident, work order, or change request from an asset
    • Relate an asset to another asset
  • Enable or disable application modules for phased roll out
  • Add new customer from Smart Recorder
  • Add approvers to change requests
  • Apple Watch support
  • Upgrade enhancements
December 14, 2015 Product announcements Provides a statement of direction regarding end of support for using Elasticsearch with Smart IT and BMC MyIT
December 8, 2015 Security vulnerabilities when using Elasticsearch with MongoDB Provides guidance about how to remediate two security vulnerabilities in Elasticsearch.

Tip

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

  Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

Was this page helpful? Yes No Submitting... Thank you

Comments