This documentation supports the 1.4 version of Remedy with Smart IT.

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Product announcements

This topic presents announcements that might affect future releases of the product. These changes can affect the way in which you configure or run the installed version of BMC Remedy with Smart IT.


While every effort is made to provide accurate, forward-looking guidance on product direction to assist you with your buying and planning decisions, BMC cannot guarantee that intentions stated as follows are final and binding. 

Statement of direction: End of support for use of Elasticsearch with Smart IT and BMC MyIT

In past releases, BMC delivered Elasticsearch software as part of the BMC Remedy with Smart IT and BMC MyIT software in order to provide customers with a high-performing full-text search (FTS) service for the Social database (implemented via MongoDB).

Starting with MongoDB version 3.0, the built-in FTS capabilities of MongoDB provide the equal or better scalability and performance compared to Elasticsearch. To simplify the deployment architecture for Smart IT and BMC MyIT, BMC recommend to use the built-in FTS capabilities of MongoDB 3.0. MongoDB 3.0 is supported with Smart IT 1.3.00 and higher.

BMC plans to stop shipping the Elasticsearch software in any future releases of BMC Remedy with Smart IT after version 1.3.00.

Elasticsearch versions 1.3.0-1.3.7 and 1.4.0-1.4.2 have known security vulnerabilities. See knowledge article KA433901 for the remediation.

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