This documentation supports the 1.4 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Preparing

Documentation tip

The BMC Remedy for Smart IT online documentation contains only the high-level process information for installation and upgrade. The detailed procedures are available in the BMC My IT online documentation.

Complete the following tasks to prepare for installation or upgrade:

 

StepActionAddtional information
1 Complete the Smart IT and MyIT installation worksheet Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
2 Update the BMC MyIT planning worksheets BMC MyIT requires various information and images that the BMC MyIT administrator will upload and BMC MyIT clients will use. This topic list the kinds of information that you can collect prior to your implementation to allow for a smooth start.
3 Pre-create databases

If you have database access restrictions and cannot allow the BMC MyIT and BMC Remedy with Smart IT (Smart IT) installer to create a database, you can create a pre-existing database.

4 Deploy MongoDB as a replica set Install MongoDB to use as the social database for Smart IT. The MongoDB instance bundled with the Smart IT installer is useful for testing purposes. For high availability environments, install MongoDB in a replica set cluster.

Related topics 

Installing

Upgrading

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