This documentation supports the 1.4 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

BMC

BMC Remedy with Smart IT 1.4

All versions
 

BMC Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

For information about the latest release, see Smart IT 1.4.00 enhancements.

Release notes and notices
updated 03 Oct

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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Note

This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, and 1.4.

Related topics

Date

Title

Summary

September 30, 2019Critical Remote Code Execution vulnerability in Remedy with Smart ITFlash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT.
August 29, 2016ITSM notifications overwritten during Smart IT upgradeProvides a workaround for an issue where ITSM notifications are overwritten during a Smart IT upgrade.
May 17, 2016Smart IT 1.4 performancePerformance information is now available for Smart IT 1.4.
February 24, 2016

 

1.4.00 enhancements

Smart IT 1.4 introduces several enhancements:

  • New Asset Management capabilities, including:
    • Asset Console for locating and managing assets
    • Create and update assets
    • Grouped assets and additional asset types
    • Smart receiving from mobile devices
    • Customization of the Asset View
    • Visual CI explorer
    • Create an incident, work order, or change request from an asset
    • Relate an asset to another asset
  • Enable or disable application modules for phased roll out
  • Add new customer from Smart Recorder
  • Add approvers to change requests
  • Apple Watch support
  • Upgrade enhancements
December 14, 2015Product announcementsProvides a statement of direction regarding end of support for using Elasticsearch with Smart IT and BMC MyIT
December 8, 2015Security vulnerabilities when using Elasticsearch with MongoDBProvides guidance about how to remediate two security vulnerabilities in Elasticsearch.

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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


 

Getting started
 
Orientation
Quick start
Smart IT overview
User goals and features
Quick start >
 
Planning
 

Performance and system requirements.

Installing
 

Information about installation and configuration of the product, migration of data, and deployment.

Upgrading
 

Upgrade process.
Troubleshooting
 

Issues resolution, logs, and contacting Support.
Using
 

Interface descriptions, using the product.
Administering
 

Information about adding custom fields and actions, and setting up Smart Reporting.
FAQs and additional resources
This topic provides information that supplements the BMC Remedy with Smart IT documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Remedy with Smart IT.

 

 Is Smart IT the same as MyIT?

You can find the answer to this question and a general overview of Smart IT in Getting started.

 How do I create a basic incident or work order in Smart IT?

See Scenarios for creating tickets using Smart IT.

For other ticket types, see:

 How do I create a knowledge article in Smart IT?

See Creating knowledge articles for sharing information in Smart IT.

 How do I find a list of tickets or knowledge articles assigned to me or my team in Smart IT?

See Managing your work in Smart IT consoles.

 Where can I find documentation for Smart IT in PDF format?

The PDF for the latest Smart IT version is located here. The online documentation is updated regularly, while the PDF contains a snapshot of the content at a particular point in time.

 I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedy with Smart IT documentation that you might find helpful:
Key concepts

Smart Recorder overview

Resolving tickets with the help of Knowledge articles using Smart IT

Following tickets, assets, resources, and people in Smart IT

Sending email messages in Smart IT

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Catherine Siderine on Feb 26, 2016
whats_new 1_4_00

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