Getting started

If you are...	Refer to the following documentation:
a new user	Orientation—High-level description of Smart IT Quick start—UI navigation Smart IT overview—Key benefits of Smart IT, similarities and differences with BMC MyIT User goals and features—Specific tasks based on your role in the organization
a service desk agent, specialist, or manager	Using—Basics of using Smart IT, managing your work, creating tickets, creating knowledge articles
an administrator	Release notes and notices—Known and corrected issues, enhancements in this release Planning—System requirements, permissions needed, performance data Installing—Fresh installation, configuration, deployment Upgrading—Upgrade from previous versions of Smart IT and BMC MyIT Administering—Custom fields, actions, Smart Reporting integration

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