This documentation supports the 1.4 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Getting started

If you are...Refer to the following documentation:
a new user
a service desk agent, specialist, or manager

Using—Basics of using Smart IT, managing your work, creating tickets, creating knowledge articles

an administrator
  • Release notes and notices—Known and corrected issues, enhancements in this release
  • Planning—System requirements, permissions needed, performance data
  • Installing—Fresh installation, configuration, deployment
  • Upgrading—Upgrade from previous versions of Smart IT and BMC MyIT
  • Administering—Custom fields, actions, Smart Reporting integration

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