This documentation supports the 1.4 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

BMC MyIT benchmark test cases

This topic was edited by a BMC Contributor and has not been approved.  More information.

This topic describes the BMC MyIT use cases that were run during the tests:

Create service request

This use case ran the Create service request transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As an end user, log on to the home page, with the username 00001-Test.

Yes

No

Transaction

Click the Support link.

Yes

Yes

Transaction

Click I need something else link.

Yes

Yes

Transaction

Click View all link.

Yes

Yes

Transaction

Type SRD in the search box. Press Enter on the keyboard.

Yes

Yes

Transaction

Click Simulation SRD 1 with Mapping from the results.

Yes

Yes

TransactionClick Submit.

Yes

Yes

TransactionClick Requests ( ! Icon)

Yes

Yes

TransactionClick any of the open requests.

Yes

Yes

TransactionType some text and click Add Comment.

Yes

Yes

TransactionClick Close.

Yes

No

Transaction

Log off.

No

No

End

Close any open files.

No

No

Create post

This use case ran the Create post transaction

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As an end user, log on to the home page, with the username 00001-Test.

Yes

No

Transaction

Scroll down the page to view the activity feed.YesYes

Transaction

Click the thumbs-up icon on one of the posts to like it.YesYes

Transaction

Type some text in the Superbox.

Yes

Yes

Transaction

Click Post.

Yes

Yes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Search globally

This use case ran the Search globally transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As an end user, log on to the home page, with the username 00001-Test.

Yes

No

Transaction

Type text in the Superbox: Gemini

Yes

Yes

Transaction

Type different text in the Superbox: 0320

Yes

Yes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Update a service

This use case ran the Update a service transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As an end user, log on to the home page, with the username 00001-Test.

Yes

No

Transaction

Click the My Stuff link -> View All Services

Yes

Yes

Transaction

Click any service.

Yes

Yes

Transaction

Type some text in the update field box.YesNo

Transaction

Click Post.YesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Create incident

This use case ran the Create incident transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As an end user, log on to the home page, with the username 00001-Test.

Yes

No

Transaction

Type ! in the Superbox and choose Incident from the drop-down menu.

Yes

No

Transaction

Click Submit to IT.

Yes

Yes

Transaction

Click View in My Activity from Quick incident submitted message.YesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

View Map Location

This use case ran the View Map Location transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As an end user, log on to the home page, with the username 00001-Test.

Yes

No

Transaction

Click the Location tab.

Yes

Yes

Transaction

Select a location from the drop-down menu.

Yes

Yes

Transaction

Click on the map of the selected location.YesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

Browsing Catalog

This use case ran the Browsing Catalog transaction.

 Table

Phase name

Transaction step

Repeat?

Timed?

Initialization

Configure load-generator settings.

No

No

Transaction

As an end user, log on to the home page, with the username 00001-Test.

Yes

No

Transaction

Click the Catalog tab.

Yes

Yes

Transaction

Click the View all link - How to bucket

Yes

Yes

Transaction

Click the View all link - PSR Mixed bucketYesYes

Transaction

Click the View all link - SRM bucketYesYes

Transaction

Click the View all link - Quick Links bucketYesYes

Transaction

Click the View all link - RKM Article bucketYesYes

Transaction

Log off.

No

No

End

Close any open files.

No

No

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments