This documentation supports the 1.3 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Scanning assets and updating details using Smart IT

BMC Remedy with Smart IT provides the capability to look up assets based on the asset bar codes or Quick Response (QR) Code by using your mobile devices to scan these values.

Starting in version 1.1, the following BMC Asset Management fields are supported. The field ID is indicated in parenthesis:

  • Product Name (240001002)
  • Asset Name (200000020)
  • Serial Number (200000001)
  • Tag Number (260100004)
  • Asset ID (210000000)

Make sure that the barcode is encoded with a value from one of these fields.

Use case outline

Updating asset details

Steve, a field support technician, is working on a work order for setting up a new projector in a conference room at a nearby site. After using a knowledge article to set up the projector, he needs to update the status of the asset.

  1. Steve logs on to Smart IT from his iPad.

  2. From the selection Menu, he selects Code ScanThe mobile device camera opens up.

  3. Steve holds the camera over the asset ID bar code. The camera reads the bar code, looks up the asset in the system, and displays the relevant asset details. 

  4. When the asset details are displayed, Steve updates the asset status as required.

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