This documentation supports the 1.3 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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Note

This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.0.01, review the release notes for versions 1.0.01, 1.1, and 1.2.

Date

Title

Summary

August 29, 2016 ITSM notifications overwritten during Smart IT upgrade Provides a workaround for an issue where ITSM notifications are overwritten during a Smart IT upgrade.
December 17, 2015

1.3.01 enhancements

Enhancements available in this release:

  • Functionality to support Knowledge-Centered Support (KCS) framework
  • Support for BMC Remedy ITSM 9.1 enhancements
  • Upgrade directly to Smart IT 1.3.01 from version 1.2.00
  • User experience enhancements
  • Accessibility enhancement
  • Support for Microsoft Edge browser
December 14, 2015 Product announcements Provides a statement of direction regarding end of support for using Elasticsearch with Smart IT and BMC MyIT
December 8, 2015 Security vulnerabilities when using Elasticsearch with MongoDB Provides guidance about how to remediate two security vulnerabilities in Elasticsearch.
August 20, 2015 1.3.00 enhancements

Enhancements available in this release:

  • Screen configuration enhancements
  • Enhanced integration with BMC MyIT crowdsourced assets
  • More filtering options in the consoles
  • More options for displaying and sorting tickets
  • New capability for creating related tickets
  • Work order and incident enhancements
  • Change Management enhancements
  • Knowledge Management enhancements
  • Administration console enhancements

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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

  Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

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