This documentation supports the 1.3 version of Remedy with Smart IT.

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Quick start

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This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Monique Thompson-hale

    Does this Quick Start applies to all versions of Smart IT? Specifically 1.5.1?

    It looks like the links are going to 1.3 docs on

    This is a great overview of the ticket console!

    May 09, 2017 01:12
    1. Rakhi Rathod

      Hello Monique,

      Sorry for the late response.

      This Quick Start applies to all versions of Smart IT. In each version we have added new features and enhanced the existing features. We recently released version 1.6.00.

      The text on the image is linked to the topics in the current 1.3 doc space.



      Aug 16, 2017 06:22