This documentation supports the 1.3 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Planning

Documentation tip

The BMC Remedy for Smart IT online documentation contains only the high-level process information for installation and upgrade. The detailed procedures are available in the BMC My IT online documentation.

Links that end with an arrow open in the BMC My IT documentation.

To plan the BMC Remedy with Smart IT deployment, refer to the following topics:

StepActionAddtional information
1Review the system requirements

Review the:

  • System requirements for Smart IT
  • Compatibility matrix for BMC MyIT (if you are installing BMC MyIT)
  • Hardware requirements
  • Required ports
2Review the known and corrected issues

Review the following release notes:

BMC MyIT 3.0 release notes and notices

Smart IT release notes and notices

3 Download the installation files

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.

Note: If you are investigating Smart IT, you can download a mobile client that connects to our trial environment from the Apple App Store or Google Play Store.

4 Review license entitlements --NA--
5Review the  Smart IT and BMC My IT performance and tuning guidelines in the BMC Remedy with Smart IT 1.2 online documentation.--NA--

Related topics

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