This documentation supports the 1.3 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Orientation

The BMC Remedy with Smart IT (Smart IT) user interface provides an intuitive, social, and mobile service desk experience that enables a more knowledgeable and collaborative workforce organized around IT roles, not modules.

Smart IT allows you to:

  • Experience an elegant, friction-free UI designed for specific BMC Remedy ITSM roles
  • Access all relevant information in a single window, for a 360-degree view of your customer, service history, and related incidents
  • Experience anytime, anywhere access to complete ITSM functionality from the field (mobile-first design)
  • Share knowledge and collaborate in real time with crowd-sourcing

Smart IT combines with BMC MyIT to deliver an exceptional user experience to both sides of the service desk.

Where to go from here

For more details about Smart IT, see Smart IT overview.

To get started, see Quick start and User goals and features.

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