This documentation supports the 1.3 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Disabling collision management and impact analysis in Smart IT

If your organization does not use collision management or impact analysis functionality for Change Management, you can choose to disable these features. You do so by running a command line utility that disables the functionality for a specific tenant instance (or for the default tenant, if multitenancy is not enabled). You can also enable the functionality again if you choose to begin using it at another time.

Note

Disabling collision management or impact analysis in Smart IT does not affect this functionality in the underlying BMC Remedy IT Service Management application. You can still perform collision management and impact analysis in BMC Remedy ITSM, but the results will not appear in Smart IT.

When you disable collision management in Smart IT:

  • The change calendar in the universal client still shows change requests in relation to the current change request, but no collisions are highlighted in a red border.
  • The alert banner on change request details does not indicate that there are collisions.
  • Users cannot take actions on collisions.
  • No collision-related notes are added to the Activity feed or Updates feed.
  • No collision-related notifications are sent.

When you disable impact analysis in Smart IT:

  • Users are not prompted to run impact analysis while creating a new change request.
  • The UI does not provide a way for users to run or cancel an impact analysis, or to display impact analysis results.
  • No impact analysis notifications are sent.

To disable collision management or impact analysis

From the Smart IT installation directory/tenant-config directory on the primary Smart IT server, issue the following command:

../java -jar ../tenant-config-3.0.00.000-jar-with-dependencies.jar -server server/ux -username username -password password -tenantName tenant_ID disable/enable_option

where:

ParameterDescription
serverThe fully qualified domain name of the Smart IT server, such as http://server1.ourdomain.com:80
username

The AR System administrator username

Note: This user must belong to the BMC MyIT Administrator group.

passwordThe AR System administrator password
tenantName

The tenant ID, such as 000000000000001 (the default), 000000000000002, and so on.

In a single tenant environment, use 000000000000001.

disable/enable_option

The option to disable or enable functionality. Enter one of the following:

  • disableCollisionManagement
  • enableCollisionManagement
  • disableImpactAnalysis
  • enableImpactAnalysis

For example:

/opt/bmc/jre8/jdk1.8.0_45/jre/bin/java -jar /opt/bmc/MyIT/Smart_IT_MyIT/tenant-config/tenant-config-3.0.00.000-jar-with-dependencies.jar -server http://123.456.789.000/ux -username admin01 -password pwadmin01 -tenantName 000000000000001 disableImpactAnalysis

Related topics

Managing collisions in Smart IT

Determining the impact of changes in Smart IT

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Comments

  1. Phindiwe Moshoele

    am i supposed to have both smart it and java directories in the scrip? i am getting an directory path is too long? i am working this on windows machine

    Mar 29, 2017 06:53
    1. Rakhi Rathod

      Hi Phindiwe,

      Thank you for the comment.

      I'll look into it and keep you updated. 

       

      Thanks,

      Rakhi

      Mar 29, 2017 06:59
    1. Rakhi Rathod

      Hello Phindiwe,

      Could you tell us which path you found too long - the java path or the Smart IT path.

      If there are additional inputs to share around this issue, it will help us solve your questions.

       

      Thanks,

      Rakhi 

      Mar 30, 2017 12:35
      1. Phindiwe Moshoele

        Hi Rakhi 

         

        I was being foolish I used the example provided for Linux and tried to use it on Windows so I added the java path as well as the smart it install path (smile) I feventuallyy figured it out early this morning when watching a video on how to cache smart it. I am a bit blonde when it comes to technical things, maybe we must always add windows and lnux examples so that people like me can have a better idea of what is going on  (wink) 

         

        Thank you so much for replying.

         

        Regards,

        Phindiwe

         

         

        Mar 30, 2017 01:09
        1. Rakhi Rathod

          Hi Phindiwe,

          I'm glad you were able to resolve the issue on your own.

          You certainly have a point. I'll update this topic to make sure we clarify the examples for Windows and Linux.

          Let us know if you have any comments.

          Thanks,

          Rakhi 

          Mar 30, 2017 01:17