Smart IT test environment
This topic describes the deployment architecture and the hardware specifications for all servers used in the test.
Deployment architecture
Hardware specifications for servers
Tiers | Specification | VM used | Number in environment | Comments |
|---|---|---|---|---|
| BMC Remedy with Smart IT server | 4 CPUs at 2.7 GHz each, 16 GB RAM | Yes | 3 | Cent OS 6.5 x86_64 |
| Chat server | 2 CPUs at 2.7 GHz each, 8 GB RAM | Yes | 2 | Cent OS 6.5 x86_64 |
| MongoDB | 4 CPUs at 2.7 GHz each, 16 GB RAM | Yes | 3 | Cent OS 6.5 x86_64 |
| BMC Atrium Single Sign-On | 2 CPUs at 2.7 GHz each, 8 GB RAM | Yes | 2 | Cent OS 6.5 x86_64 |
BMC Remedy Mid Tier | 2 CPUs at 2.7 GHz each, 8 GB RAM | Yes | 5 | Microsoft Windows Server 2008 Enterprise; individual tenants |
BMC Remedy AR System server | 4 CPUs at 2.7 GHz each, 8 GB RAM | Yes | 5 | Microsoft Windows Server 2008 Enterprise; individual tenants |
Database server | 2 CPUs at 2.7 GHz each, 24 core each, 128 GB RAM | No | 1 | Microsoft Windows Server 2012 Enterprise with external Hitachi VSP 1000 SAN storage |
Client computers (Borland Silk Performer) |
| Yes | 1 of each | Windows Server 2012 R2 on all |
| Client computer (end-user timings) | 4 CPUs at 2.67 GHz each, 8 GB RAM | No | 1 | Windows 7 |
Note
All virtual machines (VMs) are hosted on VMware ESXi 5.5.0 servers empowered by Intel Xeon CPU E5-2697 v2.
The SQL server machine is configured with 4 separated IO subsystem (Hitachi VSP 1000):
| IO Subsystem | Capacity | Partition | Bus Type | Name | Hosting |
|---|---|---|---|---|---|
| 0 | 279 GB | MBR | RAID | Dell PERC H710 SCSI Disk Device | OS files |
| 1 | 2 TB | MBR | Fibre Channel | Hitachi OPEN-V Multi-Path Disk Device | database data files |
| 2 | 1.5 TB | MBR | Fibre Channel | Hitachi OPEN-V Multi-Path Disk Device | database log files |
| 3 | 1.5 TB | MBR | Fibre Channel | Hitachi OPEN-V Multi-Path Disk Device | database tempdb files |
Software specifications
| Tiers | Software Version |
|---|---|
| BMC Remedy with Smart IT server | Smart IT 1.2 Patch 1 BMC MyIT 2.6 Tomcat 7 Java 1.8.0_60 |
| Chat server | Openfire 3.9.3 Java 1.7.0_67 |
| MongoDB | MongoDB 2.6 |
| BMC Atrium Single Sign-On | BMC Atrium Single Sign-On 8.1 Tomcat 7 Java 1.7.0_21 |
BMC Remedy Mid Tier | BMC Remedy Mid Tier 9.0 Tomcat 7 Java 1.7.0_79 |
BMC Remedy AR System server | BMC Remedy AR System server 9.0 Java 1.7.0_79 |
| BMC Remedy ITSM application | BMC Remedy ITSM 9.0 |
Database server | Microsoft SQL Server 2012 |
Client computers (Borland Silk Performer) | Silk Performer 15.5 |
| Client computer (end-user timings) | Google Chrome 45 |
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