Performing the Smart IT installation
Before you perform the installation, ensure that required systems are running and that you have completed the.
You can use the completed worksheets as a guide to walk through the installation sequence.
Before you begin
To protect data, use HTTPS to communicate to the BMC Remedy with Smart IT (Smart IT) and BMC MyIT server. You can do so either through a load balancer or reverse proxy, or by enabling HTTPS on the Smart IT and BMC MyIT server.
- Ensure that you have BMC Remedy Action Request System (BMC Remedy AR System) installed.
- Prepare for installing Smart IT and BMC MyIT as described in the Preparing for installation topic.
- Install the patch as described in Installing the Smart IT and BMC MyIT User Experience patch.
- If using an Oracle database for your installation, verify that USERS and TEMP tablespaces exist. If not, you must create these tablespaces. The installer creates the user schemas that reference these two tablespaces as the default.
Use the following commands to install the package to launch a UI installer (on Linux):
yum install compat-libstdc++-33 libX11.i686 libXau.i686 libxcb.i686 libXext.i686 libXi.i686 libXtst.i686 libstdc++.so.5 libstdc++.so.6 yum install libXrender Yum Install libstdc++
To install Smart IT and BMC MyIT as a non-root user
In Linux environments, you can install the Smart IT and BMC MyIT server as a root or nonroot user. Installing as a nonroot user allows a user to maintain the Smart IT and BMC MyIT software without the assistance of a system administrator. However, to automatically start the Smart IT and BMC MyIT server server when your computer restarts, you must ask your system administrator to change the system startup scripts accordingly.
When you install as a nonroot user, you must update the system configuration files manually. The installation script prompts you to do so and instructs you to start a shell where you have root access or full read and write permission.
- Ensure that the nonroot user account has read, write, and execute (rwx) access to the following directories and their files:
- .profile file in your home directory (write and execute permission)
- JREHomeDirectory/bin (read and execute permission)
- JREHomeDirectory/lib (read and execute permission)
- If you do not have an /opt/bmc directory, create it to complete the installation.
- Ensure that the
open files limit [ ulimit –n ]section of the shell is set to 16384.
To do so, modify the /etc/security/limits.conf file.
To install the Smart IT and BMC MyIT server
Do not use Xming to install the Smart IT and BMC MyIT server, because it might not perform reliably during installation. Instead, use VNC, MobaXterm, or any other client.
Execute the setup file that came with your downloaded installation files.
NoteFor Linux, you must run the installer as root or with superuser permissions. You can then assign administrator permissions to the nonroot user during installation.
- Complete the steps in the installation process by using the information you collected in the .
- If applicable, apply Smart IT and BMC MyIT service packs or patches.
- When the installation process is complete, configure the administrator properties as documented in the Configuring after installation topic.
To verify the Smart IT and BMC MyIT server installation
- Check the Services and ensure that the Apache Tomcat service is running.
- Launch a web browser on the server and go to the BMC MyIT and Smart IT Administration Console:
In this example, localhost is the host name or IP address of the server, and port is the port defined for the administration console during installation.
For Linux, the installer registers the following services:
- openfire (only if Smart IT is installed)
For Windows, the installer registers the following services:
- openfire (only if Smart IT is installed)
The Smart IT and BMC MyIT installer and the Smart IT and BMC MyIT server produce several logs that you can use for troubleshooting. To view the log files, you can use the MyITMaintenanceTool in the MYIT_HOME directory.
|Type of log||Location|
|Smart IT and BMC MyIT application server||TOMCAT_HOME/logs|
|Smart IT and BMC MyIT social server and MongoDB||MYIT_HOME/MyIT/Logs|
|Smart IT and BMC MyIT logs for definition files and location||<Installed Folder>/\Smart_IT_MyIT\Logs|