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Modifying knowledge template styles using Smart IT

You can modify or add formatting styles to the out-of-the-box knowledge templates or custom knowledge templates available in BMC Remedy with Smart IT.

Note

Style editing is not supported on mobile devices.

To change formatting settings for knowledge articles:

  1. Log on to Smart IT.
  2. Choose Configuration > Knowledge Template Styles.
  3. Select the template to edit from the  template list displayed in the left pane.

  4. You can create a new styles by clicking +Add New Style.
  5. If you are creating a new style, enter a name for the style, and select the formatting options for the new style.

    Note

    Make sure that the name of the new style you are creating is not the same as an existing style name.

  6. If you are modifying an existing style, click the icon next to the style you want to update.
    You can modify the style of the font, the size, color. You can also include additional CSS styling for the style.
    If you want to include additional formatting to the existing style that is not provided on the screen, you can add it to the CSS Styling field. For example, you can add the following additional styles:
    • box-shadow: 0px 1px 2px 1px lightblue;
    • line-height: 30px;
    • margin-left:20px
  7. After you have modified the styles, click Save Styles.
  8. If you want to remove a custom style you added, click the style name and click X Delete Style. You cannot delete styles provided out-of-the-box.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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