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BMC Remedy with Smart IT 1.2 Planning

Login ID requirements for service requests in Smart IT

If your environment uses BMC Service Request Management, ensure that the People records for non-support staff include a login ID. Service requests cannot be submitted for a customer who has a People record with no login ID.

Service requests cannot be submitted, because the Smart Recorder uses the login ID to show available service request templates for that person. 

Related topics

Configuring People information

Submitting service requests using Smart IT

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Catherine Siderine on Jul 30, 2015

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Location map requirements
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