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BMC Remedy with Smart IT 1.2 Troubleshooting

General troubleshooting in Smart IT

This topic contains troubleshooting tips for issues you might encounter in Smart IT.

Service request templates do not appear

There are a couple of things to check if you are unable to see a service request template for a customer:

  • Does the customer's People record include a login ID? The Smart Recorder uses the customer's login ID to show available service request templates for that person. For more information about this requirement, see Login ID requirements for service requests in Smart IT and Configuring People information.
  • Is the customer entitled to see the service request template? For more information about service request entitlements, see the Creating service request link under the Related topics heading here.

Activity and Updates feeds do not work in the Solaris environment

Make sure that the client-server time difference is no more than 10 minutes.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Catherine Siderine on Aug 13, 2015

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