The new BMC Remedy with Smart IT user interface makes it easier to perform basic BMC Remedy ITSM processes reducing steps involved in performing the tasks. Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.
- Experience an elegant, friction-free app designed for specific ITSM roles
- Access all relevant information in a single window, for a 360-degree view of your customer, service history, and related incidents
- Mobile-first design gives field technicians anytime, anywhere access to complete ITSM functionality
- Crowd-sourcing connects experts and requesters to enable real-time knowledge sharing and collaboration
- Combines with MyIT to deliver an amazing user experience to both sides of the service desk
Where to start
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